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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
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Caséta is a smart lighting control system that is a great solution for giving any client smart lighting control.
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Does it matter if the Claro smart accessory switch is installed on the load or line side?
No, it does not matter if it is installed on the load or line side
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Does the Claro smart accessory switch count towards the Caséta system’s 75-device limit?
No, it does not count towards the 75-count device.
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Does the Claro smart accessory switch require a neutral wire?
No, the Claro smart accessory switch does not require a neutral wire.
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Does the Claro smart accessory switch work independently?
No, it needs to be wired with an existing 3-way application that is connected to a Diva smart dimmer, Diva smart ELV+ dimmer, or Claro smart switch.
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Does the Claro smart accessory switch work with the Caséta original smart dimmer and Caséta original smart switch?
No, the Claro smart accessory switch does not work with the Caséta original products
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How does the Claro smart accessory switch work?
The Claro smart accessory works as another point of control in a wireless 3-way or multi-location application (up to 10 locations).
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How many locations can you add with a Claro smart accessory switch?
You can add up to 10 Claro smart accessory switch to on Claro smart switch, Diva smart dimmer, or Diva smart ELV+ dimmer.
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How to control the Claro smart accessory switch?
The Claro smart accessory switch expands control features to the other wired location, such as single touch "on" to present level, double touch "on" for full brightness, and slow fade to off by holding "off".
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In which countries can I buy and use Caséta Wireless?
Caséta Wireless is currently available in the United States, Canada, Mexico, Colombia, Costa Rica, El Salvador, Ecuador, Panama, and the Dominican Republic.
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What colors is the Claro smart accessory switch available in?
The accessory switch comes in 6 total colors: white, black, brown, grey, light almond, and ivory.
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What is Caséta Wireless?
Caséta Wireless is a convenient, affordable, and reliable lighting system that enables you to control your lights from anywhere. You can start with a basic system and expand it at any time. You can also connect your Caséta Wireless system to other smart home devices such as remote controlled shades and wireless thermostats using a Lutron Smart Bridge and the Lutron App for Caséta Wireless.
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What is the warranty on Caséta Wireless products?
Caséta Wireless products are covered by a 1 year limited warranty. You can extend that warranty to 2 years by completing the Caséta Wireless Customer Feedback Questionnaire. You can read Lutron’s entire limited warranty in its entirety here.
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What products work with the Claro smart accessory switch?
It works with the Diva smart dimmer, Diva smart ELV+ dimmer, and Claro smart switch.
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What technology does Caséta Wireless use?
Caséta Wireless uses Lutron’s patented Clear Connect® wireless technology. Clear Connect has proven to be ultra-reliable in commercial projects, including some of the world’s most prestigious buildings, for more than a decade and provides the same reliable performance in your home.
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What’s the difference between Lutron Clear Connect and other wireless systems?
Clear Connect wireless technology operates in a low, quiet frequency band which is free from other wireless interference. It provides two-way, ultra-reliable communication between all devices in the home, working through walls, floors, ceilings, and furniture. All devices respond instantaneously.
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